FAQs

How long does UK shipping take?

  • 2-3 working days with Evri delivery 
  • You can track your parcel here

    How much does shipping cost for UK deliveries?

    Shipping cost
    1g +  £2.99 
    2kg + £6.99
    15kg + £69.99

      How long does International shipping take?

      4-8 working days with Royal Mail or DHL
      • You can track your Royal Mail parcel here
      • You can track your DHL parcel here

      How much does International shipping cost?

      International

      1g +
      £12.00
      1kg +       		 £17.00
      5kg +
      £25.00
      10kg +
      £95.00
      Europe
      1g +  £9.00
      5kg+
      £19.00
      10kg +
      £95.00
      Hermes Delivery | 2-5 working days | Moon Charged Crystals

      Are your crystals ethically-sourced?

      To ensure we are working with fair-trade partners, we verify that the mine adheres to our own standards:

      • Only employs individuals over the age of 16
      • Pays employees at least the minimum wage mandated in the country where the crystals are mined.
      • The mine meets health and safety requirements, as well as environmental regulations established by the county where the crystals are extracted.
      • We collaborate with mines located in countries with adequate mining regulations pertaining to a fair minimum wage, as well as good health and safety and environmental regulations.
      Ethically sourced crystals | Moon Charged Crystals

      Do you have a loyalty program?

      Yes we do!! You can earn points when you buy, recommend a friend or share our page to your social media.  Just click on the rewards tab at the bottom right of the screen to see terms and conditions.  

       

      Moon Charged Crystals Loyalty Programme

      What's your returns policy?

      Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

      To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

      If your product arrives damaged please email info@moonchargedcrystals.com with a brief description of how the item arrived, any notes from the courier and a photo of the products and if possible the packaging.  We can then best advice a solution, which could include us sending you a pre-paid Evri label and the product left at a Evri Drop off point.  

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

       

      What about an exchange?

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@moonchargedcrystals.com so we can best advice collection and delivery of exchanged item.  

       

      Can I return a gift for a refund?

      If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

      Moon Charged Crystals FAQs

      Can I wash my crystals?

      We have lovingly nurtured and cleansed the crystals so they should be good for a while.  You can use water to cleanse your crystals, but some crystals will dissolve in water.  Rule of thumb is if it ends in 'ite' its not suitable for water and can release toxins.  
      Can I wash my crystals? | Moon Charged Crystals

      Why doesn't my crystal look exactly like the picture?

      Crystals are very unique pieces of natural material.  They come in all different shapes and sizes.  We hand package all our pieces with stones that compliment and balance each other.  Sometimes they can look larger or smaller than the picture, but we can guarantee the specific type and quality that is advertised on the website. 
      Crystals can also come with metallic residue, we clean the stones to the highest quality without having to disrupt the structure of the stones.  We use a lot of raw pieces as we have found through research that the amorphous shape omits a stronger frequency.  We would encourage our customers to appreciate the natural beauty of the rocks, and perhaps consider the Law of Attraction.... trust you will attract the perfect crystal for you.  

      Crystal Essenstials for your collection | Moon Charged Crystals

      Do ancient crystal work techniques actually work in the modern world?

      Well you can gauge and manipulate the frequency of a crystal.  You must be reading this now from a device which will use a crystal electrically programmed to purpose, a quartz regulator chip.  Technology has become quietly reliant on crystals in the modern world. 
      Nikola Tesla saw value the naturally omitted frequencies of crystals and even created a powerless crystal radio, that amplified subtle sound frequencies.  In medicine people have documented miraculous recoveries from the realignment of their chakra systems by crystals. 


       Crystals in technology | Moon Charged Crystals
      on rituals.