FAQs
How long does UK shipping take?
How much does shipping cost for UK deliveries?
| 1g + | £2.99 |
| 2kg + | £6.99 |
| 15kg + | £69.99 |
How long does International shipping take?
How much does International shipping cost?
| 1g + | £12.00 |
| 1kg + | £17.00 |
| 5kg + | £25.00 |
| 10kg + | £95.00 |
| 1g + | £9.00 |
| 5kg+ | £19.00 |
| 10kg + | £95.00 |
Are your crystals ethically-sourced?
To ensure we are working with fair-trade partners, we verify that the mine adheres to our own standards:
- Only employs individuals over the age of 16
- Pays employees at least the minimum wage mandated in the country where the crystals are mined.
- The mine meets health and safety requirements, as well as environmental regulations established by the county where the crystals are extracted.
- We collaborate with mines located in countries with adequate mining regulations pertaining to a fair minimum wage, as well as good health and safety and environmental regulations.
Do you have a loyalty program?
Yes we do!! You can earn points when you buy, recommend a friend or share our page to your social media. Just click on the rewards tab at the bottom right of the screen to see terms and conditions.
What's your returns policy?
Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your product arrives damaged please email info@moonchargedcrystals.com with a brief description of how the item arrived, any notes from the courier and a photo of the products and if possible the packaging. We can then best advice a solution, which could include us sending you a pre-paid Evri label and the product left at a Evri Drop off point.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What about an exchange?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@moonchargedcrystals.com so we can best advice collection and delivery of exchanged item.
Can I return a gift for a refund?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Can I wash my crystals?
