Moon Charged Crystals

Return and Exchange

If you are unhappy with your purchase we offer hassle free returns and exchanges for 60 days. The cost of return will be deducted from your refund amount.

To qualify for a return, your item needs to be unused and in the same condition as when it was delivered to you. It must also be in its original packaging.

Damaged Items

If your product arrives damaged, please email us at  info@moonchargedcrystals.com  with a short description of the issue, any relevant details from the courier, and a photo of the damaged product and, if possible, the packaging. This will help us work out the best way to assist you. Uk returns are usually processed with a pre-paid Evri label so the item can be dropped off at an Evri Drop off point. 

Refunded to your original payment method

Once your return has been received and reviewed, we will process your refund. The credit will automatically be applied to your original payment method, typically within a few days. 

We’re here to make this process as smooth as possible for you. If you have any questions, don’t hesitate to reach out.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

UK shipping

UK shipping typically takes 2-5 working days.

• You can track your Royal Mail parcel here

International shipping

International shipping typically takes 3-10 working days.

We understand how exciting it is to receive your products, and we’ll do everything we can to ensure your order reaches you as quickly and smoothly as possible. Please know that once your parcel is in transit, any delays are unfortunately beyond our control, but we’re always here to help if you have any questions or concerns. Your patience means so much to us.

When buying a gift for a friend or loved one, you can choose to include a gift receipt at our checkout stage, which will provide the recipient with the option to exchange the present if it is not suitable.  Returns must be issued back to the original payment method.

If you are unsure of what of what product to gift, why not give the gift of choice? You can do so by purchasing one of our Gift Vouchers, which allows the recipient to select something they truly desire.