Moon Charged Crystals

We offer returns and exchanges for 60 days at the cost of £2.99

To qualify for a return, your item needs to be unused and in the same condition as when it was delivered to you. It must also be in its original packaging.

If your product arrives damaged, please email us at  info@moonchargedcrystals.com  with a short description of the issue, any relevant details from the courier, and a photo of the damaged product and, if possible, the packaging. This will help us work out the best way to assist you, which may include providing you with a pre-paid Evri label so the item can be dropped off at an Evri Drop off point. 

Once your return has been received and reviewed, we will process your refund. The credit will automatically be applied to your original payment method, typically within a few days. 

We’re here to make this process as smooth as possible for you. If you have any questions, don’t hesitate to reach out.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

SHIPPING

Shipping Information — delivery times, costs and tracking for UK and international orders. Check our full shipping policy for more details and options when you place an order.

• UK shipping

Our orders are sent in standard padded envelopes and arrive within 2–3 working days.. Delivery times may be longer during peak periods, Bank Holidays or exceptional postal delays.

Cost of shipping is £2.99 for standard UK delivery. We offer free shipping to customers spending over £80 (applies at checkout). 

We aim to process and dispatch orders promptly — most orders are dispatched within 1–2 working days. Once your parcel is with the carrier, delivery is handled by them; any delays in transit are unfortunately beyond our control. If you have an issue with a shipment, please contact customer service with your order number and we’ll help you track the package or start a claim.

You can track your Royal Mail parcel here. For quickest tracking updates, use your postcode and the tracking number provided in your dispatch email. If tracking is unavailable for your shipment type, we will notify you by email.

• International shipping

International shipping delivery times vary by destination; typical transit is 3–10 working days for many countries, though some regions may take longer. Exact delivery days depend on the service selected, local postal networks and customs processing.

Standard international postage is charged at £12. Free shipping over £80 applies where indicated at checkout — please note this may not be available for all destinations or for oversized/heavy items. Additional charges for duties, taxes or customs clearance may apply on arrival in the destination country and are the responsibility of the recipient unless otherwise stated.

You can track your order parcel here. For quickest tracking updates, use your area code and the tracking number provided in your dispatch email. If tracking is unavailable for your shipment type, we will notify you by email.

Typical delivery examples

• EU countries: 3–7 working days (standard service)
• USA & Canada: 5–10 working days (standard service)
• Australia & New Zealand: 7–14 working days (standard service)

These are examples only; select your destination at checkout for precise rates and expected delivery times.

When buying a gift for a friend or loved one, you can choose to include a gift receipt at our checkout stage, which will provide the recipient with the option to exchange the present if it is not suitable.  Returns must be issued back to the original payment method.

If you are unsure of what of what product to gift, why not give the gift of choice? You can do so by purchasing one of our Gift Vouchers, which allows the recipient to select something they truly desire.