Shipping policy

SHIPPING

Shipping Information — delivery times, costs and tracking for UK and international orders. Check our full shipping policy for more details and options when you place an order.

• UK shipping

Our orders are sent in standard padded envelopes and arrive within 2–3 working days.. Delivery times may be longer during peak periods, Bank Holidays or exceptional postal delays.

Cost of shipping is £2.99 for standard UK delivery. We offer free shipping to customers spending over £80 (applies at checkout). 

We aim to process and dispatch orders promptly — most orders are dispatched within 1–2 working days. Once your parcel is with the carrier, delivery is handled by them; any delays in transit are unfortunately beyond our control. If you have an issue with a shipment, please contact customer service with your order number and we’ll help you track the package or start a claim.

You can track your Royal Mail parcel here. For quickest tracking updates, use your postcode and the tracking number provided in your dispatch email. If tracking is unavailable for your shipment type, we will notify you by email.

• International shipping

International shipping delivery times vary by destination; typical transit is 3–10 working days for many countries, though some regions may take longer. Exact delivery days depend on the service selected, local postal networks and customs processing.

Standard international postage is charged at £12. Free shipping over £80 applies where indicated at checkout — please note this may not be available for all destinations or for oversized/heavy items. Additional charges for duties, taxes or customs clearance may apply on arrival in the destination country and are the responsibility of the recipient unless otherwise stated.

Austria	Italy
Belgium	Latvia
Bulgaria	Lithuania
Croatia	Luxembourg
Cyprus	Malta
Czech Republic	Netherlands
Denmark	Poland
Estonia	Portugal
Finland	Romania
France	Slovakia
Germany	Slovenia
Greece	Spain
Hungary	Sweden
Ireland

You can track your order parcel here. For quickest tracking updates, use your area code and the tracking number provided in your dispatch email. If tracking is unavailable for your shipment type, we will notify you by email.

Typical delivery examples

• EU countries: 3–7 working days (standard service)
• USA & Canada: 5–10 working days (standard service)
• Australia & New Zealand: 7–14 working days (standard service)

These are examples only; select your destination at checkout for precise rates and expected delivery times.

Tracking & returns

Where tracking is available, you will receive a tracking number in your dispatch email—use this to follow your shipment. If tracking is not available, we will notify you and provide support if an order is delayed. For returns from overseas, customers should contact us for the returns process and any required paperwork; return shipping costs and responsibilities vary by location and reason for return.

If you need a destination-specific quote, have questions about customs, or require faster delivery options, please contact customer service with your order details and destination address. We’ll advise on the best shipping option, expected delivery time and any documentation needed to ship your items internationally.

Tax and Tariffs

All prices include taxes, but if you’re ordering from outside the UK, you’ll be responsible for any import duties, customs fees, or other taxes in your country. These are set by local authorities, so it’s best to check with your customs office before ordering.

How to check — step by step

1. Identify the product’s HS code - we can provide it on request
2. Look up the duty rate for that HS code in the destination country’s tariff schedule or harmonized tariff.
3. Estimate customs value (include freight/insurance if required).
4. Apply the duty rate to estimate duty, then add estimated VAT/import taxes and handling fees to find the likely total.
5. Consider using a customs broker for complex shipments or high-value goods to speed up customs clearance.

United States: For a product valued at £100 shipped to the United States, find the duty rate using the harmonised tariff schedule via U.S. Customs and Border Protection. Duty and U.S. import taxes vary by product; the final charge will include duty, possible duties taxes and customs clearance fees handled by the carrier or broker.

EU, Canada and Mexico:Rules and thresholds differ between countries. For Canada and Mexico, consult the Canada Border Services Agency or relevant Mexican authority; for EU countries, local import VAT rules and thresholds apply. Certain products may be also subject to restrictions or additional duties.

For any shipping queries please contact:

info@moonchrgedcrystals.com